Why can’t I click or move the Eye-Able Assist Icon?

In this article, you'll learn what to do if you can't click or move the Eye-Able Assist icon.

Assist Icon Not Working – What Can I Do?

If you are unable to click or move the Eye-Able Assist icon, please follow these steps:

Contact Our Support Team

Simply open a support ticket or reach out directly to your assigned support representative. How do I create a support ticket?

If the Assist icon isn't responding, there could be several reasons for this (e.g., configuration or integration issues). Since there is no one-size-fits-all solution, our support team reviews each case individually. This allows us to quickly identify the cause of the problem and determine the best way to resolve it.

We will resolve the issue as quickly as possible to ensure Assist works correctly again.

Note for Local Installations

If you have integrated Assist locally on your server, we will provide you with an updated configuration file, which you will need to reintegrate into your domain.