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Cache plugin affecting Assist functionality — what should I do?

Problem

Cache plugins such as Fastest Cache for WordPress can restrict Assist functionality. Typical problems include: 

  • The Eye-Able script is commented out.
  • Adjustments made in the dashboard are not applied.

This results in Assist not running correctly on the website.


Solution: Blacklist the script

To work around this problem, you can blacklist the Eye-Able script in the respective cache programme. This allows the tool to continue running on your website while specifically excluding Assist.


Step-by-step instructions using the example of ‘Fastest Cache for WordPress’

  1. Open the settings of your cache plugin.
  2. Navigate to the blacklist settings.
  3. Add the following link to the blacklist:

     https://cdn.eye-able.com/configs/YourDomain.de.js
  4. Save the changes.

This ensures that Assist continues to function reliably even when a cache plugin is active.