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Can the Initial Tooltip of Eye-Able® Assist Be Changed or Hidden?

Changing Tooltip Content

If you would like to change the content of the tooltip that appears on your page during the first visit, you have two options:

  1. Submit a ticket with the desired text via our support portal

  2. Send an email to your personal support contact

We will be happy to adjust the tooltip for you.

Disabling the Tooltip

Disabling the tooltip depends on the integration method used:

Option 1: Integration via the Eye-Able® Server

(fixed embedding of the script in the code)

Add the following code directly below the Eye-Able® Assist embedding code:

<script>const eyeAble_blockIntroBanner = true</script>

 

This will prevent the tooltip from being displayed on the first visit.

Option 2: Dynamic Loading with the Provided Script

If you are integrating Eye-Able® Assist using our second integration option (dynamic loading), please add the following line at the beginning of the script:

sessionStorage.setItem('eyeAbleShow', 'true');

 

This will suppress the display of the intro banner on the first page load.

Support

If you have any questions regarding integration or custom adjustments, feel free to contact our support team.